Frequently Asked Questions
Do you offer both mobile vet services and an animal hospital?
Yes, we do! At Vet in the Valley, you can choose what works best for you and your animals. We offer mobile veterinary services across Hobart, New Norfolk and surrounding areas, as well as care at our fully equipped animal hospital in New Norfolk. Whether you’d prefer us to come to you or see you at the clinic, we’ve got you covered.
Where do you travel for mobile vet visits?
We routinely service New Norfolk, Dromedary, Magra, Lachlan, Molesworth, Collinsvale, Brighton, Bagdad, Mangalore, Old Beach, Tea Tree. Vet in the Valley also regularly travels to Cambridge, Acton, Richmond, and Sandford.
We do monthly travel runs through the Derwent Valley, Southern Midlands, Cambridge, Tasman Peninsular areas. We offer reduced travel charges on these days when minimal consultations numbers are met.
We are happy to do a specific area with prior arrangement and with minimal consultation numbers required.
Wondering when we are next in your area: CHECK OUT OUR TRAVEL DATES HERE
Do you do all animals?
Vet in the Valley is a mobile veterinary service providing comprehensive service for horses, farm animals including alpacas, sheep, cattle, and goats, as well as dogs and cats. We offer a comprehensive equine dentistry service, fully digital ultrasound and radiograph ability for your performance horse needs. We have the ability to complete comprehensive cattle work and are fully equip with ultrasound guided pregnancy testing, electro-ejaculator for bull semen assessment, and we are fully equip for all calving difficulties. Vet in the Valley now has a comprehensive suite of in house laboratory machines which we can use for all animals.
How do I pay you?
We have EETPOS card facilities at both our office and in each car. We do expect payment on the day unless prior arrangements have been made. Please note we do not run accounts. We are happy to accept VetPay or Zip-pay.
How do I know whether to book a mobile visit or come to the animal hospital?
If your animal is more comfortable at home, or you have livestock or horses, our mobile service is a great option. For surgical procedures, complex diagnostics, or if you’d simply prefer a clinic environment, our animal hospital in New Norfolk is available. Not sure which suits your situation? Just get in touch and we’ll help you decide.
What services are available at the animal hospital?
Our New Norfolk clinic offers:
General consultations
Diagnostics (blood work, imaging, etc.)
Dentistry and surgery
Hospital stays for more intensive care
It’s fully equipped to support both preventative and emergency care.
Can I use both services?
Absolutely. Many of our clients use a combination—starting with a mobile consult and coming to the clinic for follow-up or surgery. We’re flexible so you can access the care that works best for your animal.
Where do you travel for mobile vet visits?
You can book online for both service types:
Book an Appointment – select either mobile service or animal hospital during the booking process.
Pet Portal – update your pet’s info, view upcoming appointments, or register as a new client
Product Requests – request prescription refills or regular products